1 - Ranking as an Affiliated Distributor in 2016 - Our great manufacturer partners help us give the absolute best service possible to our customers.
12 Lunch and learns taught - We open our doors every month and host monthly trainings to make sure all our customers are staying safe and productive while working. Oh and the free lunch is also great too… We gave away over 1000 meals!
15 Employees added - We’ve brought on even more #GearExperts to join our team. And next year won’t be any different. Want to get in on the action? Visit our Careers Page.
51 Countries Shipped To - A new record. Our gear finds its way all over the globe, helping to prevent injuries and death wherever it goes.
1,174.5 GBs transferred in Hangouts room - Our state of the arts conference system makes doing business around the globe easy. Just a few clicks, and you're face to face, getting it done.
$2,400 Donations raised by Pink Climb Higher Shirts $35,000 Donated to charity - We love giving back to the community that helps support us. 99% of our employees voluntarily donate a portion of every paycheck to local charities!
4,050 Miles driven back and forth moving offices - We moved two new people to our ATL facility this year, plus a couple new vehicles for local deliveries.
10,146 Customers opted for sales protection via Google Trusted Store - The Google Trusted Store badge means when you shop with us you can shop with confidence. Only the best online stores are selected to be a Trusted Store, and we’re one of them.
$25,000 dollars worth of gear given away at NATE Unite - As the Premier Infinity Sponsor for the 4th year in a row, we have something extra special up our sleeve for next year. We’ll see you in Ft. Worth!
58,234 social media followers - Are you one of them? Like, follow, and subscribe to hang out with us online. Use #ClimbHigher and we might even share your posts.
68,372 Pushups In April and October - What started out as a simple group motivated fitness initiative turned into one of the most heated competitions of the year.
97,135 Unique Search Terms Used on Site - We monitor these to make sure our search delivers the best results so you can find exactly what you’re looking for. Also, which one of you searched for “Which harness is total fire 2016?”
100,000 Sq foot building purchased for new headquarters - We’re filled to the brim in our current building. We have no more empty desks for more #GearExperts and no more warehouse room for gear. We’ll be moving to the new World Headquarters in 2017,
125,000 catalogs distributed - Our catalogs contain everything any tower climber could ever want. Over 200 full color pages of gear, educational and informative editorial content, even posters and wall calendars!
233,544 minutes spent on phone in 2016 - For those playing along at home, that is equivalent to 162 days of outbound and inbound calls.
310,483 items shipped - Spread across 8000+ SKU’s, our warehouses across the country were busy getting gear to you where and when you needed it.
401,266 minutes watched - You watched our videos more than ever this year. Check out our channel here to learn about products, watch tutorial videos, and see demos of gear in action.
2,113,022 pages viewed - We crushed our goal of 2 mill this year. No plans to change that in 2017.
4,986,417 Step data from fitness trackers - Fitbits, Garmin, Apple Watches… we pulled the data from them all. Many of these thanks to our Customer Service manager who took a million steps in June.
Safety Recall for the Enforcer
The swivel eye on some Enforcers may not be secure and in certain conditions might unscrew. This was discovered due to an incident that occurred. This recall is to improve the security of the swivel eye and to issue new user instructions specifying that the Enforcer swiveling action is for orientation, not high speed or multiple rotations.
Rock Exotica will do everything they can to ensure that this recall causes the least amount of inconvenience to our customers. In addition to the safety modification, Rock Exotica will calibrate your Enforcer for free (normal cost is $100) and send it back with a free carabiner.
Customers in North America should visit www.rockexotica.com/enforcer-recall to being the return process. Please be ready to provide the following information:
- Serial Number
- Place Unit was Purchased
Rock Exotica will send you a self-addressed UPS label to return the device.
A user had an Enforcer connected to a steel cable. As the cable was loaded it unwound, twisting the Enforcer’s swivel eye and the friction generated unscrewed the bolt holding the swivel and it came apart.
Why it happened:
The Enforcer is assembled in a special room on its own assembly line, due to the electronics. The bolt is secured with epoxy and a setscrew, but our examination showed that there should have been more epoxy on the bolt threads. Under normal conditions of orienting the Enforcer, the bolt would not come out. But subject to the steel cable twisting as it was being loaded it was not secure enough and the bolt unscrewed.
What Rock Exotica will do:
Rock Exotica will replace the setscrew with a pin that goes through the aluminum part and into a hole in the steel bolt. This is strong enough that even if used with highly-loaded multiple rotations, it cannot unscrew. However, please don’t use it that way (see next section).
Which Enforcers are affected?
Enforcer units subject to recall used the epoxy/setscrew combination, which includes all units manufactured prior to August 2nd, 2016.
Identify serial number & manufacturing date on your Enforcer
Inspect the 10 digit serial number on your device to determine whether your Enforcer is subject to recall. As shown below, the first two digits of the number refer to the year of manufacture. The three digits following the year of manufacture refer to the day of manufacture during the year. All units indicating a manufacture date prior to 16214XXXXX (manufactured in 2016 on the 214th day of the year) are subject to recall. All units produced ON or AFTER this date are NOT subject to recall. The serial number is laser engraved on the side or back of the device.
Why the Enforcer should not be used for high-speed or multiple rotations:
The swivel action of the Enforcer was designed to orient it so you can see the display. It rotates on plain washers and is a poor choice for multiple rotations under load. The washers are not efficient and will wear quickly and may potentially affect the accuracy of the force readout. Ball bearing swivels are the only choice for multiple rotations.
Be careful using steel cable with any kind of swiveling device:
Steel cable (wire rope) is twisted in manufacture and can unwind vigorously when loaded with a swivel in the system. This can create several issues, including significant loss of strength. There are special cables made that do not try to unwind when loaded. Only these should be used and only by experienced people.
When you’re removing large trucks sections, your rigging system needs to be able to absorb large dynamic forces. The Atlas Rigging Line was designed for just that. Sterling has been engineering ropes to handle these types of kinetic forces for over two decades.
The Atlas Rig Line is a 9/16” rope with a polyester sheath and a nylon core. This offers a soft hand and easy knotability. It’s designed to work with a rope friction device, capstan winch, or rigging blocks. This rope is not spliceable, but can be ordered with a sewn eye termination for knotless rigging.
Next up, the Scion Climbing line. This rope has durable construction and a great ability to absorb dynamic forces. It’s ideal for both Double Rope Technique and Single Rope Technique. This 11.5 mm rope has a polyester 24-strand cover and double-braided construction. This gives is decreased elongation, soft handling, and easy knotability. The tight, durable sheath handles mechanical devices and hardware well. It can be spliced and is also available with sewn terminations.
To see all Sterling Rope gear, Click the sterling logo or head over to gmesupply.com. You can click that playlist to see all our other Sterling videos. And be sure to hit subscribe to get these videos as soon as we post them.